30-DAY RETURN POLICY
While we fully believe in every product that we sell, we understand that you might have second thoughts or your product may not be everything you hoped for. For that reason, we offer a 30-day Return Policy.
Returns will only be accepted if the item is in its original condition and packaging. The item must be returned with all of its parts, instructions, and accessories.
Some items may be subject to a 25% restocking fee. If you decide you want to return an item for any reason, all shipping charges and restocking fee (if applicable) will be deducted from your refund. Customer is responsible for the return shipping cost.
Please note: We do not determine these return policies as they are required by the brands themselves and we are charged these fees as well.
Products in which all sales are final and may only be returned if defective are First Degree Rowers, Golden Designs Saunas (Including Dynamic and Maxxus), Merrithew Pilates, and VersaClimber.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If shipment is refused or undeliverable, a 20% restocking fee plus return shipping fees will apply.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Should you want to make a return, please email us at email@example.com with your order number and we will assist you.
Medical Breakthrough/Medical Sauna Return Policy
Once you receive the chair, you have 7 days to use the chair. If you are unhappy with your chair for whatever reason, please call us to request a return merchandise authorization number. You can return the chair within 7 days of receiving it. Please remember that all items for return should be in their original condition and packaging. The original packaging can be purchased for $550 which includes all of the pads and boxes if you do not have it. It is the sole responsibility of the customer to keep the original cartons and packaging. You must also put the chair back in the original packing and strap it on the pallet it came in prior to the freight company picking it up. Customers are responsible for all freight shipping charges and white glove fees, as well as a 25% restocking fee no matter what was offered when you purchase the chair. After receiving the massage chair and inspection, we will issue a refund of the chair. Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item directly back to the manufacturer.
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before order processing will receive a full refund. Orders canceled after items have been processed will follow our 30 Day Return Policy.
Our 30-day Return Policy is dependent upon our vendors’ return policies.
Please contact us at email@example.com or (855)-904-5585 if you require any further information or clarification on our Return Policy.