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Return & Refund Policy

30-DAY RETURN POLICY

While we fully believe in every product that we sell, we understand that you might have second thoughts or your product may not be everything you hoped for. For that reason, we offer a 30-day Return Policy. 

If you are not satisfied with your purchase and wish to return an item, please contact us at info@ironlifeusa.com, indicating the order number and the reason for your return. Please note that you have a period of 30 days from receipt of your order to return it by registered post, after this time, unfortunately your product will not be accepted for refund or exchange.

In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the items you ordered must not show any visual signs of wear.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

In some cases, returns can also be subject to a 30% restocking fee.

SHIPPING

To return your product, you should ship your product directly back to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ironlifeusa.com and send your item directly back to the manufacturer.

CANCELLATIONS

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before order processing will receive a full refund. Orders canceled after items have been processed will follow our 30 Day Return Policy.

 

Please contact us at info@ironlifeusa.com or (855)-904-5585 if you require any further information or clarification on our Return & Refund Policy.